Corresponding author: Sohee Minsun KIM, PhD Department of Development and Sustainability, Asian Institute of Technology, P.O. Box 4, 58 Moo 9, Km. 42, Paholyothin Highway, Klong Luang, Pathum Thani 12120, Thailand INTRODUCTION
On March 11, 2020, the World Health Organization (WHO) first characterized COVID-19 as a pandemic. Since then, nearly 7 million deaths have been officially reported worldwide, according to the WHO COVID-19 dashboard [1]. Regions and countries characterized by a higher prevalence of certain risk factors such as higher population density, older populations, more inbound and outbound tourism, and high levels of deprivation and poverty have been seen to be hit the hardest, overwhelming their national health systems.
The COVID-19 pandemic has forced governments globally to enact stringent public health measures such as social distancing, self-isolation, travel restrictions, and prolonged lockdowns to minimize the impact of the disease. While these actions aim to protect populations at high risk, they have inadvertently affected overall well-being of them, including social, physical, and mental health. This is particularly true for senior citizens, who are at greater risk of infection and mortality and may struggle to adhere to social distancing due to their specific needs, i.e., the necessity for close physical interaction in elder care further complicates compliance with these measures.
The health of individuals is determined not just by healthcare systems but also by socio-economic conditions, security, and the environments in which people live, work, and age. The pandemic has exacerbated existing social and economic difficulties, disproportionately impacting vulnerable groups like the elderly. Addressing these challenges and improving resilience requires a holistic approach that goes beyond healthcare, incorporating multi-sectoral and multidisciplinary strategies. This comprehensive response is essential for reducing the pandemic’s effects and promoting inclusive, healthy urban environments that address the needs of all citizens, particularly the most at-risk.
The study introduces the Pandemic Policy Assessment Scorecard, a comprehensive tool that enables governments and citizens to systematically evaluate pandemic-related policy effectiveness for older adults and other vulnerable groups. By capturing both quantitative and qualitative dimensions of policy performance, its main objective is to guide the development of evidence-based policies that address pandemic challenges and shape a resilient post-COVID “new normal,” ensuring protection of daily life, care services, and social support both during and after the pandemic.
Comparative analyses of international pandemic responses in aging societies such as Switzerland and Thailand reveal variations in the effectiveness of age-friendly policy initiatives and measures, underscoring the necessity of targeted, evidence-based approaches as provided by the scorecard. By generating knowledge and evidence, this study supports the development of policies that foster age-friendly, resilient cities, helping communities better adapt to future health crises.
METHODS
Theoretical framework
In the context of a global pandemic, the urgency of building age-friendly and resilient cities has become increasingly evident. As urban populations age, cities must adapt to meet the unique needs of older adults, ensuring their safety, health, and well-being amidst health crises and beyond.
Drawing on WHO’s “Global age-friendly cities” [2] framework and United Nations Office for Disaster Risk Reduction (UNDRR)’s “Disaster Resilience Scorecard for Cities” [3], the study team developed a scorecard framework that encompasses five critical dimensions (governance, healthcare, social support, urban environment, and information, communication & technology [ICT]). The inclusion of governance, social support, and technology aspects is strongly supported by literature from Lowe et al. [4] and Xiang et al. [5], validating the hypothesis that an integrative framework enhances long-term resilience and inclusivity for older adults. Each dimension is detailed with specific subjects/issues for assessment (Fig. 1).
The scorecard’s indicators were selected through a three-phase process—literature review, consultations with experts in public health, epidemiology, urban planning, communication, disaster management, and pilot studies. Indicators were chosen based on relevance, measurability, and clarity, ensuring the scorecard’s robustness. By systematically assessing elder-specific vulnerabilities and responses, it transcends generic resilience tools to provide targeted, data-driven guidance.
Illustrative application for governments and civil society
The Pandemic Policy Assessment Scorecard is flexibly designed for diverse stakeholders across various governance levels and organizational contexts, offering three primary implementation pathways.
Government-led implementation begins with establishing a multidisciplinary assessment team comprising representatives from public health, urban planning, social services, and aging affairs units. Local governments should first conduct a baseline assessment by systematically evaluating each of the 40 statements across the five dimensions, utilizing existing policy documents, service delivery data, and stakeholder consultations. The scoring process involves evidence-based evaluation where each statement based on documented policy measures, implementation status, and measurable outcomes. This assessment should be complemented by workshops with frontline service providers and older adult advocacy groups to ensure comprehensive evaluation of policy effectiveness from multiple perspectives.
Civil society-led assessment provides an alternative approach for non-governmental organizations (NGOs), community organizations, and advocacy groups to monitor government performance and identify service gaps. Civil society organizations can utilize the scorecard through community-based participatory evaluation, engaging older adults directly in assessing their experiences with pandemic-related policies and services. This bottom-up approach involves organizing focus groups, conducting surveys with elderly community members, and documenting service accessibility challenges. The resulting scores provide evidence-based advocacy tools for civil society to engage with local authorities, propose policy improvements, and monitor implementation progress over time.
Collaborative multi-stakeholder application represents the most comprehensive approach, bringing together government officials, civil society representatives, academic institutions, and older adults in joint assessment exercises. This methodology involves establishing assessment committees with balanced representation, conducting parallel evaluations by different stakeholder groups, and reconciling scores through structured dialogue sessions. Such collaborative approaches help strengthen accuracy and legitimacy of assessments, build consensus on priority areas for improvement as well as partnerships for policy implementation and monitoring.
Whichever application is chosen, the methodology emphasizes iterative application, with annual or biennial reassessments to track progress, identify emerging challenges, and adapt strategies based on changing urban contexts and evolving pandemic preparedness needs.
RESULTS
Scorecard for age-friendly and resilient cities
The Pandemic Policy Assessment Scorecard is, detailed in Table 1 serves as a comprehensive tool for evaluating urban pandemic preparedness and response specifically for older adults and vulnerable groups. This scorecard is structured across five critical dimensions, encompassing 16 subjects and a total of 40 evaluative statements. Each statement can be quantitatively assessed on a four-point scale, ranging from 3 (indicating "completely agree/satisfied" with the policy's performance or implementation) down to 0 (signifying "completely disagree/unsatisfied"). This scoring mechanism allows for a nuanced assessment, capturing both the presence and perceived effectiveness of policies and interventions during health crises.
DISCUSSION
Policy recommendations
Based on the review of international public health guidance, pilot studies and stakeholder interviews on the domestic measures taken in Switzerland and Thailand during the COVID-19 pandemic, recommendations for governmental actions were formulated across five key dimensions to strengthen outbreak preparedness and response.
Institution, governance, and finance: with a focus on local governments and leadership
Effective institutions and governance are critical for formulating and enforcing age-friendly policies, enabling cities to meet the various needs of their aging populations, particularly during crises like pandemics. Incorporating disaggregated data is crucial, as it highlights risk co-factors among older adults, allowing for more tailored and effective policy responses. Additionally, securing sufficient finance is key to support public healthcare, social security systems, and required technological infrastructures for elderly care.
Integrating multidisciplinary and interagency governance institutions ensures a holistic approach for elderly care, facilitating the effective implementation of well-designed policies through collaborative efforts across sectors. This approach not only ensures uninterrupted care under social distancing and improved access to healthcare resources but also supports the long-term continuity of these initiatives.
During the COVID-19 pandemic, a number of countries, such as India, Sri Lanka, and Vietnam, implemented temporary increases in pensions or provided cash handouts to senior citizens as part of their social protection schemes in response to the pandemic [6]. Regarding cash handouts, it is critical that the application processes are thoughtfully designed. Reports from Thailand indicate that while applications were submitted online, the system posed accessibility challenges for many older residents.
By placing a high priority on elderly care within their policy measures and budgetary plans, local governments can also play a critical role in protecting health and well-being of older adults during pandemics, as a result, contributing significantly to the overall urban resilience.
Public healthcare system: capacity and resilience through various facets
Ensuring public health capacity and resilience means medical services encompassing preventive care, treatment, and recovery are readily accessible, thereby protecting the well-being of older adults. Effective and integrated governance is crucial for planning, funding, and implementing public health initiatives, particularly for pandemic preparedness and response. It facilitates resource allocation and policy enforcement, emphasizing the prioritization of elderly needs in the public health agenda. Including experts relevant to the elderly in a Pandemic Task Force in coordinating national and local responses enhances effectiveness and focuses on this vulnerable population in society.
The robustness of the public health system depends on its institutional capacity, which includes a workforce equipped with competence, skills, and resources for pandemic resilience and relevant to the older population. This involves training healthcare professionals in geriatric care, ensuring the availability of specialized facilities for the elderly, the system’s surge capacity to scale up during health crises, and the maintenance of robust local epidemiological databases that are regularly updated and freely accessible to stakeholders and researchers.
Infrastructure resilience is another crucial element of maintaining healthcare delivery during emergencies. This not only includes the physical robustness of facilities but also necessitates sufficient number of qualified health workers and medical equipment to meet the evolving needs to protecting older adults. It is essential that they have uninterrupted access to both basic and specialized health services.
Furthermore, an effective monitoring system that offers access to free tests, quick communication of results, and effective contact tracing is crucial. This system should work in coordination with specialized health services for older adults, such as nursing homes and home care and local authorities to adapt to changing needs. Lastly, a health system prepared for post-recovery care, with necessary resources and infrastructure to monitor patients’ physical and mental health status and treat any sequels, is a key component of a resilient health system for the older population.
Social security and support: enhancing community-based care, collaboration, and inclusion
To enhance the accessibility and affordability of community-based care during health crises, it is crucial to establish stronger collaboration between primary care services and social services. This means that older adults receive integrated care addressing both their medical and social needs. Additionally, governments should invest and expand specialized helplines (both conventional, such as telephone, and digital) to provide essential health and psychological support to older adults, tackling the impacts of isolation and health vulnerabilities.
Furthermore, access to social services and protection schemes should be expanded, with particular attention to marginalized groups based on age, income, gender, ethnicity, or other vulnerabilities. Tailored policies are necessary to address the unique challenges these groups face, ensuring equitable access to vital resources such as food. Governments should establish comprehensive mechanisms to provide continuous access to nutritional support, especially for those experiencing mobility restrictions, income loss, or health challenges. Studies from Switzerland have shown that older adults in community settings benefited significantly from structured social services and coordinated volunteer initiatives during the pandemic, which maintained their well-being by ensuring access to essential resources such as food, healthcare, and social interaction [7].
Collaboration between local authorities, community organizations, and NGOs must be strengthened to maintain and enhance opportunities for older adults’ social participation. Voluntary organizations should continue to play an active role in providing support, while partnerships between local stakeholders should be expanded to offer specialized services, particularly in times of crisis. These collective efforts will be critical in fostering resilience among older adults and ensuring their well-being during future emergencies.
Mental health support became critically important during the COVID-19 pandemic, though limited empirical policy research exists. Governments should expand mental health outreach services, particularly for vulnerable groups like older adults living alone, those in poverty, and migrant populations. Tailored strategies combining innovative technologies and community-based approaches are needed to address digital disparities and maintain social connections. These efforts will enhance resilience and well-being in at-risk populations during future crises.
Urban physical environment: optimizing urban density, infrastructure, and accessibility
The design of urban spaces and infrastructure directly impacts the mobility, safety, and well-being of older residents. During a pandemic, the importance of such features is increased, as they contribute to the physical and mental health of the population, while also supporting social distancing and other health-related measures.
Strategic planning of urban density and land use is crucial for balancing the needs of the population with the availability of resources and services. Densely populated areas particularly need measures to avoid overcrowding while ensuring access to essential services in the low-resource areas. During and after the COVID-19 pandemic, cities around the world have announced an increasing number of green recovery initiatives, reclaiming public spaces for citizens [8]. Provisioning sufficient green spaces and recreational areas can improve the quality of life for older residents by providing safe opportunities for physical activity and social interaction.
In addition, the physical infrastructure of the community and individual households should be appropriately equipped to meet sanitary conditions for low-income families and accommodate the mobility challenges of older adults. Ensuring easy access for the elderly to essential services and facilities is another crucial element for their independence and well-being. This involves not just physical mobility through accessible public transportation and pedestrian-friendly street design but also the spatial arrangement of neighborhoods to keep essential services within reach.
Information, communication & technology: facilitating awareness, health interventions, and support
To improve communication efforts during health crises, governments should establish a crisis/health communication committee comprising relevant experts and stakeholders responsible for planning and coordinating media and communication strategies across national and local levels. Utilizing trusted medical experts and professionals as sources of information will ensure that public messaging is grounded in evidence-based, up-to-date health information, helping to build trust with the targeted audiences.
It is also essential that communication strategies leverage multiple channels, such as television, newspapers, social media, and community health workers, to reach diverse socio-economic and vulnerable groups. Additionally, vulnerable populations should be consulted to understand their perceptions, address concerns, and prevent the spread of misinformation. Tailoring messages to these groups will enhance the effectiveness of public health campaigns and ensure inclusivity. In Thailand, village health volunteers played a crucial role in disseminating COVID-19 information within vulnerable communities by leveraging community trust. Their pre-existing relationships allowed for rapid adaptation, ensuring critical health services reached at-risk populations [9].
To promote behavior change, governments must implement clear, tailored messaging through various formats (audio, video, visual) and channels suited to different pandemic stages. IEC (information, education, and communication) campaigns should emphasize specific behaviors that older adults can adopt to prevent disease and improve their health and well-being. Community organizations and NGOs can play a vital role in amplifying these messages, fostering lifestyle changes, and promoting preventive behaviors. Communication campaigns that emphasize collective action will strengthen community bonds and enhance collective efficacy.
Finally, the use of ICT should be strategically applied to meet the needs of older adults, with particular emphasis on enhancing their digital literacy to ensure access to services and combat misinformation. Governments can offer helplines and telemedicine services to address health and social needs while monitoring online platforms to identify and counter misinformation. These initiatives will help older adults remain connected, informed, and supported during future crises.
Conclusion
The Pandemic Policy Assessment Scorecard presents a unique, integrative framework, integrating governance, healthcare accessibility, social support mechanisms, urban design, and technology, to evaluate pandemic policies tailored to older adults. By explicitly addressing elder-specific vulnerabilities, it complements and extends existing resilience tools, equipping policymakers with data-driven insights to ensure that cities can evolve into safe, supportive, and vibrant places for people of all ages. The policy recommendations outlined above demonstrate how coordinated actions across these dimensions protected elderly populations during COVID-19 and offer a practical roadmap for municipalities to adopt proactive, innovative, and responsive strategies in future health crises.
Future studies should address gaps identified, including digital disparities among older adults, integration of mental health services, and equitable policy implementations across diverse vulnerable groups, further contributing to the ongoing dialogue on urban resilience during pandemics. The project team plans to conduct further pilot testing of the scorecard to support local governments in collaborative multi-stakeholder applications. Partnerships with regional and international organizations could enhance the tool’s applicability and build institutional capacity for age-friendly pandemic preparedness. The outcomes will inform future refinements of the scorecard and contribute to the development of resilient, age-friendly cities.
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